Returns & Refunds

We want you to love your DuaPixels products. If there is an issue with your order, our return and exchange policy is designed to be fair and transparent.

1. Eligible Returns & Exchanges

We accept returns or exchanges under the following conditions:

• The product arrived damaged or defective.
• You received an incorrect item.
• The return request is initiated within 7 days of delivery.
• The item must be unused, unpeeled (for stickers), and in its original packaging.

2. Non-Returnable Items

Due to the nature of our products, the following items cannot be returned or exchanged unless they arrive damaged:

• Customized or personalized products (e.g., custom name plates/stickers).
• Items that have been applied, peeled, or damaged during installation by the customer.
• Sale or clearance items (unless defective).

3. Damaged or Incorrect Products

If your order arrives damaged or incorrect, please contact us immediately on WhatsApp with a clear photo of the issue. We will arrange a replacement or refund at our cost, including any return shipping charges.

4. Refund Process & Timeline

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed via bank transfer or mobile wallet (e.g., EasyPaisa/JazzCash) within 3-5 working days.

5. Customer Support Process

To initiate a return or exchange, please follow these steps:

• Message us on WhatsApp at +92 322 5665194.
• Provide your Order Number and details of the issue.
• Attach photos if the product is damaged or incorrect.
• Our support team will guide you through the return shipping process.